Ministry of Public and Business Service Delivery and Procurement
In this role, you will:
· Shape the end-to-end user experience of Ontario’s digital credential products, including a privacy and security by design digital wallet and other digital credential products, where user trust, autonomy, and security are foundational.
· Design experiences that make new, trusted ways of interacting in person and online understandable, usable, and credible for real users across public and private sectors.
· Elevate the quality and coherence of design across the wallet and platform so products can be confidently used in production, demonstrations, and strategic adoption efforts.
· Use design and research to reduce risk in complex credential implementations, informing product direction, trade-offs, and sequencing.
· Enable adoption by helping internal and external teams see the value and possibilities of digital credentials through clear, well-designed experiences.
· Embed design as a core part of Agile delivery, ensuring it informs decisions early and continuously rather than reacting late.
· Work across disciplines and jurisdictions to align on standards, patterns, and approaches, strengthening a pan-Canadian open-source digital wallet ecosystem.
· Contribute to the growth of the design practice by coaching others and reinforcing a strong, user-centred design culture.
1. Product-level UX, UI, and content design (30%)
You design complete experiences by aligning user needs, business goals, and delivery constraints.
· Translate complex business problems into clear, usable, and accessible experiences (e.g., task analysis, journey mapping, etc).
· Frame and validate problem statements and design hypotheses before solutioning (e.g., problem definition workshops, assumption mapping, hypothesis testing).
· Design interaction, visual, and content elements together, including navigation, screen layout, and microcopy (e.g., content modeling, UI pattern design).
· Make and explain design trade-offs based on value, risk, and feasibility (e.g., option comparison, decision matrices).
· Clearly communicate design rationale to influence product prioritization and roadmap decisions.
· Apply information architecture and systems thinking to structure complex products and services (e.g., user flows, content hierarchies, navigation models, cross-service dependencies).
2. Visual design quality and design system leadership (25%)
You raise product credibility and consistency through strong visual and UI design.
· Improve the visual maturity of existing mobile and web products (e.g., UI audits, visual refreshes, consistency reviews).
· Design, document, and evolve design systems (e.g., component libraries, design tokens, pattern documentation).
· Apply and maintain a cohesive visual identity across releases and product portfolio (e.g., typography systems, color usage, layout standards).
· Collaborate with developers to ensure designs are practical and accurately implemented (e.g., design reviews, implementation check-ins).
· Review shipped work and iterate to maintain quality over time (e.g., post-release reviews, design critiques).
3. Research-led and accessibility-first design practice (20%)
You use evidence to drive decisions and design inclusive experiences from the start.
· Plan, develop, and execute user research to inform design decisions, and contribute to business cases and executive briefings required to obtain approval and funding for research activities (e.g., usability testing, semi-structured interviews, contextual inquiry).
· Evaluate and select appropriate research methods based on the problem and stage of work (e.g., heuristic evaluation, peer and competitive reviews, card sorting).
· Evaluate design effectiveness using qualitative and quantitative signals to inform iteration and prioritization (e.g., usability findings, behavioural data, outcome measures).
· Synthesize research findings into clear insights and actionable recommendations for teams.
· Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, presentations and reports
· Design and test experiences to meet accessibility standards across UI and content, including WCAG compliance and platform-specific mobile guidelines (e.g., accessibility audits, assistive technology testing, Apple and Google accessibility standards).
· Use research and accessibility findings to influence product standards and design patterns.
4. Agile delivery, tools, and design enablement (15%)
You make design visible, actionable, and continuous within Agile delivery.
· Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes).
· Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro).
· Structure design work to align with Agile planning and delivery cycles (e.g., continuous discovery, design spikes, backlog refinement support).
· Design and configure design-to-development workflows so developers can implement designs efficiently (e.g., using Figma component properties, auto-layout, design tokens, inspect panels, and versioning to reduce handoff and rework).
5. Cross-disciplinary consulting and community leadership (10%)
You lead through influence by building trust, alignment, and shared understanding.
· Consult with users, product managers, developers, service designers, and policy partners to understand possibilities and constraints.
· Educate partners and stakeholders on user-centred design practices to improve decision-making and delivery quality.
· Communicate and negotiate design decisions clearly using visual, verbal, and written formats to build consensus and resolve competing priorities.
· Incorporate technical feasibility, system dependencies, and delivery risks into design decisions.
· Adjust designs pragmatically while protecting core user needs and accessibility requirements.
· Build strong working relationships and lead alignment through a pan-Canadian UX community of practice for an open-source digital wallet.
· Coach and support junior designers to strengthen design quality and maturity across the team.
Closing Date/Time: 2026-05-11, 12:00 p.m. EST
Max submission: 1 (one)
5 days onsite
The Hiring Manager would like the vendors to focus on digital wallet and similar technology. Please ensure candidate portfolio links are on the resume – or they will get rejected.
Must Have:
- Designs clear, usable, and accessible experiences by translating complex user needs, content, and system constraints into coherent interaction and information architecture, with well-reasoned design decisions.
- Leads and applies rigorous user research and accessibility practices, selecting appropriate methods to generate evidence, challenge assumptions, and influence experience design.
- Operates as a senior partner within an agile team, consulting across disciplines, communicating design decisions clearly, and elevating the quality and consistency of experiences across products.
- Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes).
- Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro).
- Produces high-quality, developer-ready design outputs by structuring tools and workflows (e.g., Figma systems, components) to reduce ambiguity and rework in delivery.
- Strong experience with graphic designing, strong researching experience and producing UX outcomes.
Nice to have:
open-source digital wallet experience
Prior OPS exp or Public domain
