Infrastructure Integration Specialist (RQ10347)

Technical Expertise & Guidance: 

• Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications

• Provide guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists)

• Ensure technical environments are properly monitored and administered:

• Ensure all LTCCASB environments are properly monitored and administered, including regular patch maintenance, security policies, incident and problem management response, appropriate execution of all documented operational processes and regular backups of all systems as defined in the disaster recovery plan

• Ensure that all environments follow security requirements, both physically and at the system levels, as per industry best practices, Ministry Security, Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB

• Identify operational risks and issues, and develop contingency plans 

• Support the creation of operational impact assessments for proposed scope changes and risks 

• Provide after-hours support and implementation as required

Lead technology troubleshooting activities: 

• Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems, including but not limited to, Microsoft Windows and Active Directory, Citrix XenApp and Netscaler, Microsoft SQL, VMware ESX, EMC SAN, RPA and Replication Manager

• Provide root cause analysis for network infrastructure issues and incidents

• Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution

Ensure Incident, Problem and Change Management processes are followed and include activities such as:

• Provide root cause analysis for network infrastructure issues and incidents

• Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed

• Lead/support the creation of change impact assessments for proposed systems changes

• Lead/support operations issue escalation and resolution, and risk and technical change control processes

• Oversee the operations change and release management processes; monitor and track all internal and external change requests (CR); 

• Track and facilitate detailed status reporting and issue resolution; log and control all change requests

• Ensure all Security, Privacy, Project Management and ITIL operational processes are adhered to:

• Follow industry best practices, processes and policies that are required to maintain and support privacy and security requirements

• Ensure all environments are in compliance with security requirements, both physically and at the system level, as per ISO 27001 and Security, Privacy and Risk Management guidelines

• Ensure alignment of application upgrades with internal processes and polices including privacy and security standards

• Leverage IT infrastructure project management and ITIL operations industry best practices, and incorporate lessons learned into day-to-day activities

• Develop and manage project budget and ensure a high level of fiscal control  

Manage new deployments:

• Deploy any required network infrastructure changes as required in support of any deployments, patches and upgrades of CMHALTCS systems

• Provide analysis and design of the tools, operating environments, hardware and applications for sustainment activities as/when required

• Support relationships with technology vendors

• Monitor the effectiveness of technical systems to identify areas of improvement

• Provide input and recommendations to any future initiatives, and assist with projects as required

Ensure continuous support of infrastructure and solutions:

• Support creation and review of build books, run books, deployment guides and other operations processes as required

• Create and maintain documents (e.g.- change requests, change implementation plans, resource schedules, back-out plans) for technical upgrades and operations activities

• Keep abreast of the latest technologies