Systems Analyst (RQ10183)

Technical Expertise & Guidance: 

• Provide systems level technical expertise and collaborate with the rest of IT Operations SMEs responsible for the operations and maintenance of the CCIM managed technology infrastructure, systems, tools, and application environments 

• Provide options and recommendations for technical solutions

• Perform daily systems monitoring and analysis, identify technical impacts of implementing systems changes, and create mitigation strategies that will have the least impact to the stable operations of the production environments

• Recommend the selection of tools to assist organizations in delivering their business services

• Participate in business process and related systems re-engineering to understand the impacts of technology on the broader system

• Develop business cases as required for the analysis and evaluation of a variety of solution options within the context of operations and any assigned projects

• Develop technical systems specifications to support functional specifications in collaboration with business analysts

• Perform a variety of data analysis tasks to understand system implications and impacts

• Liaise with vendors to support the resolution and implementation of technical fixes as required

• Provide support activities and collaboration with other technical stakeholders with varying degrees of technical knowledge and assigned responsibilities

• Contribute to the development of systems test strategies and criteria definition in support of issue resolutions

• Perform regular configuration maintenance of the various information technology (IT) environments and systems that support the application systems e.g. network, server, testing, QA, and production

• Assist in the development of program-wide technical standards and artifacts

• Assist in the design, development and testing of application components, interfaces, and integrations

• Document existing system capabilities (user interfaces, functionality, data, and reports) as configured and delivered, and maintain current documentation for all systems procedures, processes, and manuals

• Gather appropriate business and technical stakeholder input for design issues and options

• Identify opportunities for systems, process automation and operational automations

• Undertake the implementation of approved process automation and operational automation

• Provide after-hours support as required

• Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications

• Provide guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists)

Ensure technical environments, implementations are tested for quality assurance:

• Participates in walkthroughs of functional and technical specifications, business and system requirements

• Identifies problems indicated through the testing, the level of risk, priority and, if necessary, escalates unresolved issues, and creates a trouble ticket

• Knowledge and experience with various testing tools, functional and non-functional types of testing, testing methodologies, and knowledge of the latest testing technologies

• Knowledge of project management methodology, roles, and accountabilities

• Participates in the setup and establishment of the test environment, set up/maintain and administer Virtual Machines

• Perform production change activities and validations outside of regular business hours and on weekends as required

• Assist the development/technology team with reproducing defects under investigation

• Assist with other aspects of the infrastructure and application systems, including  

• Contribution, collection, and organization of knowledge capital

• Building of knowledge bases, and collaboration tools

• Project process automation and operational automation

• Development and improvement of support processes in collaboration with other team members.

• Ensure that changes and testing meet security requirements, as per industry best practices, Ministry Security, Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB 

Lead technology troubleshooting activities: 

• Participates in the operational quality assurance testing and review processes 

• Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business, and infrastructure systems and applications

• Provide root cause analysis for infrastructure issues and incidents

• Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution 

Ensure Incident, Problem and Change Management processes are followed and include activities such as:

• Provide testing to replicate issues or determine root cause analysis for infrastructure issues, and incidents 

• Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed

• Lead/support the creation of change impact assessments for proposed systems changes

• Lead/support operations issue escalation, and resolution, and risk/technical change control processes

• Track and facilitate detailed status reporting, and issue resolution, log and control all change requests  

Ensure all Security, Privacy, Project Management and ITIL operational processes are adhered to:

• Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements

• Ensure all environments are in compliance with security requirements, both physically and at the system level, as per ISO 27001 and Security, Privacy and Risk Management guidelines

• Ensure alignment of application upgrades with internal processes and polices including privacy and security standards

• Leverage IT infrastructure project management and ITIL operations industry best practices, and incorporate lessons learned into day-to-day activities 

Ensure continuous support of infrastructure and solutions:

• Support creation and review of build books, run books, deployment guides and other operations processes as required

• Create and maintain documents (e.g.- change requests, change implementation plans, resource schedules, back-out plans) for technical upgrades, and operations activities

Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.