Ministry of Health
NOTE
Assignment Type: This position is currently listed as “Hybrid” and consultants will be required to work onsite at the work location 3 days a week and 2 days from home, or as per schedule agreed to with the Hiring Manager.
Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. The Statement of Work (SOW) shall expire on April 3, 2026. HSC may exercise its option(s) to extend a SOW beyond April 3, 2026. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2026 and be upon the same terms, conditions and covenants contained in the SOW.
The resources needed till October 15, 2026 will include an option to extend, at the same rate, until October 15, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required April 5, 2026 to October 15, 2026.
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Responsibilities:
- Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the ministry), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies
- Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
- Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization
- Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
- Analyse defects and work with relevant parties in resolving of these defects
- Support any data migration and related activities as needed from legacy system to new provincial system
- Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
- Provide impact analysis and requirement/specification creation for supported initiatives due to upgrade of Panorama solution and alignment with the provincial Digital Health Immunization Repository
- Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements
- Document the business requirements in such a way that technology solutions can be determined
- Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams
- Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
- Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions
- Develop and maintain business processes and user documentation for the upgrade of Panorama solution, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory)
- Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the upgrade of the Panorama solution
- Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution
- Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration components
- Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives
- Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects
- Monitor progress, resolve problems and report regularly to I&IT management and clients’ decision makers
- Develop performance measures for business analysis evaluation and conduct follow-up.
- Skills
- Experience Requirements
-
Public
Sector Experience• 5+ years of experience working with
federal/provincial/broader public sector healthcare providers• Knowledge of Public Sector Enterprise
Architecture artifacts (or similar), processes and practices• Ability to produce technical
documentation that comply with industry standard practices• In-depth knowledge of industry
standard such as Project Management Institute (PMI)• Knowledge of Public Sector S I&IT
project management methodologies• Knowledge and experience with Public
Sector Health related projects• Knowledge and understanding of
Ministry policy and IT project approval processes and requirements an asset• Experience adopting and adhering to
Public Sector Unified I&IT Project Methodology, Public Sector
Architecture and Gating process, and Public Sector Standard Systems
Development Methodologies• Experience with large complex IT
Health-related projects.5 points
Business Analysis Skills
10+ years of experience in the
following:•
Leading
and conducting business analysis at varying levels of detail in order to
assess client’s business problems/opportunities and documenting the business
requirements in such a way that technology solutions can be determined•
Creating
procedures and processes to deploy changes in production environment to avoid
or minimize impact to business operations•
Authenticating
changes suggested by development, provide analysis and suggestion to avoid
impact to business operations•
Substantiating
analysis to business group to fix data issues and provide queries and scripts
that help in debugging data issues•
Regularly
reviewing production logs, providing analysis & suggestions to implement
in a proactive manner•
Providing
a comprehensive range of I&IT business analysis lead services for diverse
business and technology needs, including development and maintenance of
business relationships and providing ongoing I&IT advice for improvements
to/options for business development•
Preparing
and advising on business analysis policies, processes, best practices and
standards to promote a comprehensive and consistent business analysis
practice within the organization•
Conduct
ongoing business analysis activities and analysis within all phases of the
project life cycle, including initial technical requirements, detailed plan
of business analysis activity, business modeling, analysis of business
transformation, new business development and acquired solutions, continual
refinement of business requirements and identification of significant changes
in requirement documentation, and maintenance of approved business
requirement•
Leading
subject matter experts and stakeholder working groups, conduct business
analysis to assess client’s current business problems, defects, improvements
and minor enhancements•
Documenting
the business requirements in such a way that technology solutions can be
determined•
Promoting
the appropriate application of I&IT to business problems, and undertake
comprehensive business needs assessments and analysis of complex business
requirements for IT business solutions•
Updating
business processes and user documentation for changes related to supported
solution•
Applying
re-engineering concepts to promote business improvements through alternative,
cost effective service delivery approaches•
Developing
strategies, preparing business cases and cost- benefit analysis, and
conducting feasibility studies for business I&IT initiatives•
Providing
impact analysis and requirement/specification creation for supported
solutions due to solution upgrades or any new requirements•
Conducting
business modeling, use case modeling, conceptual and logical data modeling,
process and data flow modeling, use case surveys, business rules definition,
and non-functional requirements definitions for assigned projects•
Conducting
gap analysis of vendor release upgrades to identify changes needed for
business processes and best practice, and for solutions including
configuration, reports and integration components•
Monitoring
progress, resolving problems and reporting regularly to I&IT management
and clients’ decision makers•
Developing
performance measures for business analysis evaluation and conducting
follow-up•
Experience
with dispensed drug data and/or immunization data.50 points
IT Knowledge and
Experience10+ years of experience in the
following:• Demonstrated awareness of emerging IT
trends and technologies• Highly proficient using MS Office
productsExperience in the following is an
asset:• Knowledge of Salesforce (admin level
preferred)• Experience using Salesforce or similar
CRM Products to develop solutions• Hands on experience implementing
Safesforce functionality• Hands on experience configuring
Salesforce or similar CRM Product, including workflows, validation rules, and
security controls• Knowledge and experience with
implementing cloud based technologies/solutions• Knowledge and experience with the
following Amazon Web Services (AWS) technologies – Amazon Connect, Amazon
Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon
Polly, AWS Lamda and Amazon Cloudwatch• Knowledge of Contact Center Technology
such as Call Routing, Interactive Voice Response, Workforce Management, etc.30 points
?General Skills
• Strong leadership and people
management skills and experience• Exceptional analytical, problem
solving and decision-making skills• Demonstrated strong interpersonal,
verbal and written communication, and presentation skills• Proven troubleshooting and critical
thinking experience• Demonstrated ability to apply strong
listening skills to facilitate issue resolution• Effective consulting skills to
engage with all stakeholders with proven track record for building strong
working relationships• Strong interpersonal, facilitation
and negotiation skills with ability to build rapport with stakeholders and
drive negotiations to a successful outcome• Excellent customer service skills,
including tact and diplomacy to ensure client needs are managed effectively• A motivated, flexible,
detail-oriented and creative team player with perseverance, excellent
organization and multi-tasking abilities, and a proven track record for
meeting strict deadlines.15 points
- Supplier Comments
-
Closing Date – 2025-03-19, 10:15 a.m.
Maximum Number of Submissions – four (4)
Hybrid – Candidate MUST work 3 days onsite and 2 days remote
MUST HAVES:
10+ years of experience in the following:
• Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations
Conducting business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects
Leading subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements
• Strong leadership and people management skills and experience
