Ministry of Public and Business Service Delivery (former MGCS)
• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
General Skills
• Experience in programming and analysis; specialized CRM software package support at the specified experience level
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines
CRM Software Development Skills
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
• Experience with middleware and gateways
• Expertise in specific tools for CRM software development
Desirable Skills
• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required
- Skills
- Experience Requirements
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Siebel Development Skills – 40 %
- 10+ years of experience with Siebel technical configuration/ design / development / integration
- 5+ year of experience of Siebel integration with Adobe AEM , J2EE and etc
- 5+ year of experience with Siebel EIM/EAI.
- 3+ years of experience with Siebel IP18 with a focus on configuring / developing.
- Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
- Experience with Siebel Tools Software and editing Siebel Web Templates.
- Experience in using Siebel Open UI specific classes and Methods.
- Demonstrated possession of Siebel 8.x or above certification.
- Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
- Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application)
- Experience with configuring Siebel migration application
- Experience with administering the Siebel Approval Manager
Report Development Skills – 35%
- Experience in OBIEE and PowerBI report development
- Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
- Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files
Soft Skills- 20%
- Strong communication skills; both written and verbal
- Ability to develop and present new ideas and conceptualize new approaches and solutions
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
- Proven analytical skills and systematic problem solving
- Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change
- Displays problem solving and analytical skills, using them to resolve technical problems
Public sector Experience- 5%
- Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
- Experience with Grants Management would be an asset.
- Supplier Comments
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- Closing Date/Time
- 2025-01-14, 1:30 p.m.
Max no of submission- 1 (one)
Hybrid Model: Candidates must be in office- 3 days in a week
- 10+ years of experience with Siebel technical configuration/ design / development / integration
- 5+ year of experience of Siebel integration with Adobe AEM , J2EE and etc
Nice to have:
- Experience in OBIEE and PowerBI report development
